Support

Last updated: 23 September 2026

Need help? Email us at ukpracticaldrivingtest@gmail.comand we'll reply within 3 working days.

Common questions

I've forgotten my password

On the login page, click Forgot your password?and enter the email address you signed up with. You'll get a reset link. Check your spam folder if it doesn't arrive within a few minutes.

A video won't play

First, check your internet connection — the lessons stream rather than download.

If the connection is fine and a specific lesson still won't play, email us with the module and lesson name and we'll look into it.

How do I cancel my subscription?

If you subscribed on the website: go to your account page and click Manage subscription. That opens a secure page where you can cancel.

If you subscribed in the iPhone app: subscriptions bought through the App Store are managed by Apple, and we cannot cancel them for you. Open Settings on your iPhone, tap your name at the top, then Subscriptions, and cancel from there.

In both cases you keep access until the end of the period you've already paid for.

Can I get a refund?

If you cancel within 14 days of first subscribing, you're entitled to a full refund regardless of how much you've watched. Email us from the address on your account and we'll process it within 14 days.

After 14 days, we may still offer a refund at our discretion if the service hasn't worked as described — just get in touch.

Purchases made through the App Store are refunded by Apple under their own policy, not by us. Request those at reportaproblem.apple.com.

How do I change my language, course or transmission?

On the website, use the Language, Track and Car type buttons in the top menu. In the app, tap the person icon on the home screen. Manual/automatic only applies to the Full Course.

Your progress is saved against the videos themselves, so switching between the Full Course and Fast Track won't lose the lessons you've already completed.

Does my progress sync between my phone and the website?

Yes. Mark a lesson complete on either and it shows as complete on both.

How do I delete my account?

On the website: go to your account page and use the Delete account option.

In the app: tap the person icon on the home screen, then Delete account.

Deletion is permanent. Your progress and account data are removed and cannot be recovered.

If you subscribed through the App Store, deleting your account does not cancel that subscription — Apple bills it separately, so cancel it in your iPhone Settings as well, or you'll keep being charged.

Do I still need driving lessons with an instructor?

Yes. This course is designed to work alongside lessons in a car with a qualified instructor, not to replace them. It helps you understand what the test involves and what the examiner is looking for, so you get more out of the time you spend behind the wheel.

Still stuck?

Email ukpracticaldrivingtest@gmail.com. Tell us what you were trying to do, what happened instead, and which device you were using. We reply within 3 working days.