Terms and Conditions

Last updated: 25 September 2026

Please read these terms carefully before subscribing. By creating an account or subscribing, you agree to be bound by them.

1. Who we are

This website and app are operated by UK Practical Driving Test Ltd(“we”, “us”, “our”), a company registered in England and Wales under company number 17387024, whose registered office is at 17 Welkin Green, Hemel Hempstead, England, HP2 4XE.

Contact email: support@ukpracticaldrivingtest.co.uk

Information Commissioner's Office (ICO) registration: ZC256293

2. What we provide

We provide online video training designed to help you prepare for the UK practical driving test, delivered through our website at ukpracticaldrivingtest.co.uk and our mobile application.

The service includes access to video lessons, organised into modules and learning paths, available in English and Portuguese, alongside learning preferences.

2.1 What we do not provide

We are not a driving school and we do not provide in-car tuition.

Our content is educational material intended to supplement, not replace, lessons with a qualified Approved Driving Instructor (ADI).

We are not affiliated with, endorsed by, or connected to the Driver and Vehicle Standards Agency (DVSA) or any government body.

We do not guarantee that you will pass your driving test. Passing depends on your own practice, ability, and performance on the day. No statement on our website, in our content, or in our marketing should be taken as a promise or guarantee of a particular result.

3. Eligibility

Our service is designed for individuals preparing for the UK practical driving test, which generally requires learners to be at least 17 years old (or 16 under specific mobility exemptions).

You must be at least 16 years old to create an account. If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these terms on your behalf. We do not knowingly collect data from individuals under 16.

4. Your account and service communications

Account security: You are responsible for keeping your password secure and for all activity under your account.

Single user licence: Accounts are for a single individual. You may not share your login details with anyone else. We may suspend or terminate accounts we reasonably believe are being shared.

Unauthorised access: Tell us promptly at support@ukpracticaldrivingtest.co.uk if you believe your account has been accessed without your permission.

Service communications: As part of delivering the learning service, we will send you essential non-promotional communications (such as password resets and email address confirmation). Marketing communications are separate and sent only where you have opted in.

5. Subscription and payment

5.1 Price and auto-renewal

Access costs £9.99 per month, billed monthly in advance.

Your subscription renews automatically each month until cancelled. Each renewal is charged to the payment method on file.

5.2 Payment processing

• Website purchases: payments are processed by Stripe. We do not store your payment card details.
• iOS app purchases: payments are processed by Applethrough the App Store. Apple's terms apply to those transactions, and Apple manages billing, auto-renewals, and refunds for purchases made via the iOS app.

5.3 Price changes

We may change the subscription price. If we do, we will give you at least 30 days' notice by email before the change takes effect. If you do not wish to pay the new price, you may cancel your subscription before the change applies.

6. Cancellation, account deletion, and refunds

6.1 Cancelling subscription auto-renewal

You may cancel your recurring subscription at any time:

• Subscribed via website: cancel through your online account page, which accesses the Stripe portal.
• Subscribed via iOS app: cancel through your Apple ID subscription settings. We cannot cancel or manage Apple-billed subscriptions on your behalf.

When you cancel recurring billing, you retain full access until the end of the billing period you have already paid for. We do not offer partial refunds for unused days within a billing period.

6.2 Account deletion vs. subscription cancellation

Cancelling a subscription stops future billing while keeping your account and progress intact until the period ends. If you wish to permanently delete your account and erase your personal progress data immediately, you may do so at any time via the account settings in the app or website, or by emailing us.

6.3 14-day statutory right to cancel (cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date you first subscribe to cancel and receive a full refund.

This right applies in full to your initial subscription. If you cancel within 14 days of first subscribing, we will refund you in full, regardless of how much course content you have watched.

To request a refund under this section for website purchases, email support@ukpracticaldrivingtest.co.uk from the address linked to your account. Refunds are processed within 14 days.

For purchases made through the iOS App Store, refunds are handled directly by Apple under Apple's refund policies.

This 14-day right applies to your initial purchase and does not restart upon monthly automatic renewals.

7. Intellectual property and licence restrictions

All video content, text, graphics, and course materials are owned by us or our licensors and protected by copyright law.

We grant you a personal, non-transferable, non-exclusive licence to stream content for your own private study while your subscription is active.

7.1 What you must not do

You must not:

• Download, record, screen-capture, or copy any video content
• Share, republish, upload, or distribute our content anywhere
• Share your account credentials with anyone else
• Use our content for commercial purposes, including driving instruction or commercial teaching
• Remove or alter any copyright or proprietary notices
• Attempt to bypass technical access controls or security measures

Breaching this section may result in immediate account termination without a refund, and we reserve the right to pursue legal remedies.

8. Availability and technical requirements

We aim to keep the service available continuously but do not guarantee uninterrupted access. We may suspend access temporarily for maintenance, updates, or technical reasons outside our control.

Video delivery relies on third-party hosting networks (such as Vimeo) and your internet service provider. We are not responsible for streaming interruptions caused by your network connection or device hardware.

9. Changes to the service

We may update, add, or refine content and app features. We will not materially reduce the core educational service you have paid for during a billing period already paid.

10. Ending this agreement

You may stop using the service at any time by cancelling auto-renewal or deleting your account.

We may suspend or terminate your account immediately if you breach these terms (in particular section 7). Where terminated for cause, you will not be entitled to a refund.

11. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited under English law.

Subject to that:

• We provide educational support materials. You remain solely responsible for your driving, for complying with UK road traffic law, and for your conduct during driving lessons and official tests.
• We are not liable for test failure, test rebooking costs, or losses resulting from reliance on our content.
• We are not liable for business or commercial losses; the service is strictly for personal use.
• Our total liability to you in any 12-month period will not exceed the total subscription fees paid by you to us in that period.

12. Your statutory rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 regarding services and digital content delivered with reasonable care and skill. Nothing in these terms affects those statutory rights. Advice is available from Citizens Advice or your local Trading Standards office.

13. Changes to these terms

We may update these terms from time to time. If changes materially affect your rights, we will notify you by email at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance.

14. Complaints and dispute resolution

If you have any questions or complaints, please email us first at support@ukpracticaldrivingtest.co.uk. We aim to respond to all inquiries within 3 working days.

15. Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you reside in Scotland or Northern Ireland, you may also bring proceedings in your local courts.